Frequently Asked Questions
How do I place a custom print order?
When placing your order online, select your apparel and add it to your cart. Each item includes one free print.
To make your apparel more INKcredible you can add prints to various parts of your apparel. For example, a large chest print combined with an additional print on the sleeve. For additional prints navigate to 'Additional Prints'.
Once your order has been placed, email your artwork and placement instructions to sales@INKcredible-Apparel.com.au. INKcredible Apparel will send you a digital proof for you to confirm the order details prior to us printing your order.
What's the ideal design for printing?
We recommend that your design have as much negative space as possible. Negative space is the unprinted area of a design. With dense images, you can add negative space by removing parts of the image that would usually be the same colour as the shirt. This will give you the best feel and wearability of the item(s).
What format and size does my design need to be?
Artwork should be provided in PNG or PDF format ensuring that the background is transparent. Image resolution needs to be 300dpi
What print method does INKcredible Apparel use?
We use direct-to-film (DTF) printing. This involves the direct transfer of a design by first printing it on a special film and then using an industrial heat press to transfer the design to the garment. This precise method will permanently locking the print into the fabric.
DTF printing is perfect for intricate designs or bold artworks with no limit to vibrant colour options. DTF is soft to touch and extremely durable for 50+ washes.
What if I can't find the apparel I want on the website?
If you can't find the style or colour of apparel or accessory you want, please contact us. We have an extensive range of items to suit most requirements.
How long will my custom print order take to make?
Once proofing is confirmed the custom print is completed within 21 business days. Orders of 5 or more items qualify for priority production and will be dispatched within 10 business days. Urgent orders can be accommodated upon request, but may be dependant on work load.
How long does shipping / postage take?
We use Australia Post or an alternate third party courier to deliver orders. The shipping time is solely dependant on their service. Regular Post can take up to 7-10 days depending on the shipping address. Express Post is generally next business day however this is also dependant on the shipping address.
How do I care for and wash my printed apparel?
Gentle cold machine wash with like colours, do not bleach, do not dry clean, do not tumble dry, DO NOT IRON DECORATED AREA. Hang to dry in Shade.
